ceo99 Terms & Conditions

1. Introduction

ceo99 is an online gaming platform operating under international gaming authority licensing that provides live casino, slots, sports betting, esports wagering, and Mix Parlay services to eligible players. These Terms govern all use of the ceo99 website located at ceo99.win, any associated mobile or browser-based interfaces, and all services offered thereunder. These Terms should be read together with the ceo99 Privacy Policy and any product-specific rules published on the platform.

If you do not agree to any part of these Terms, you must immediately cease using the ceo99 platform and close your account. Continued use of ceo99 following any published amendment to these Terms constitutes your acceptance of the revised Terms.

2. Eligibility

To open and use a ceo99 account, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age. ceo99 strictly enforces a 21+ policy. Providing false information regarding your age constitutes a material breach of these Terms.
• You are not located in a jurisdiction where online gambling is explicitly prohibited by applicable law, and you acknowledge that it is your sole responsibility to determine the legality of online gambling in your jurisdiction before using ceo99.
• You are acting on your own behalf and not as an agent or proxy for any other person.
• You do not have an existing ceo99 account, whether active, suspended, or closed.
• You have not previously been self-excluded from the ceo99 platform or had an account terminated for breach of these Terms.
• You are not a director, employee, consultant, agent, or affiliate of ceo99 or any of its associated companies, gaming software suppliers, or payment processors.

ceo99 reserves the right to request documentary proof of age, identity, and residence at any point. Accounts may be suspended pending verification. Accounts confirmed to be operated by individuals under 21 years of age will be closed immediately and all balances, including deposits, forfeited in accordance with applicable licensing requirements.

3. Account Registration

Each individual may register only one ceo99 account. Registration of multiple accounts by the same individual — whether under the same or different details — is strictly prohibited. ceo99 employs automated and manual detection systems to identify duplicate accounts.

When registering, you must provide accurate, current, and complete personal information. You are responsible for maintaining the accuracy of your registered details. ceo99 is not responsible for losses arising from your failure to keep account information up to date.

You are solely responsible for maintaining the confidentiality of your ceo99 login credentials. You must not share your username or password with any third party. Any activity conducted from your ceo99 account is your sole responsibility. If you suspect unauthorised access to your account, you must notify ceo99 support immediately via in-platform live chat.

ceo99 reserves the right to refuse registration, close accounts, or void transactions at its sole discretion, including where ceo99 reasonably suspects a breach of these Terms, fraudulent activity, or a risk of money laundering.

4. Deposits & Withdrawals

All ceo99 account transactions are conducted in Malaysian Ringgit (RM). Supported deposit methods include Touch n Go eWallet, Boost, GrabPay, DuitNow QR, and FPX transfers via Maybank, CIMB, and Public Bank. The minimum deposit amount is RM30. ceo99 does not accept deposits from third-party bank accounts or payment instruments not registered in the player's own name.

Withdrawals will only be processed to payment methods previously used for deposit by the same account holder, subject to completed KYC verification. ceo99 may require additional documentation before processing withdrawal requests at its discretion.

ceo99 does not impose artificial withdrawal delays on legitimate winnings earned from real-money play. Processing times are subject to the policies of the applicable payment provider. ceo99 is not liable for delays attributable to third-party payment processors.

ceo99 reserves the right to reverse transactions, void bets, and withhold funds where fraud, bonus abuse, or breach of these Terms is reasonably suspected, pending investigation.

5. Bonuses & Promotions

All ceo99 bonuses, including welcome bonuses, reload bonuses, cashback, rebates, and free credit offers, are subject to their respective promotion-specific terms and conditions published at the point of offer. The following general bonus conditions apply to all ceo99 promotions unless otherwise explicitly stated:

• Wagering Requirements: Bonus funds and any winnings derived from bonus funds are subject to rollover requirements before withdrawal is permitted. The applicable rollover multiplier and eligible games are stated on each promotion page.
• One Bonus Per Transaction: Only one bonus may be active at a time unless explicitly stated otherwise. Claiming multiple bonuses simultaneously without completing rollover on the first is prohibited.
• No Cash Value: Bonus credits have no cash value until rollover requirements are met. They may not be transferred, sold, or exchanged.
• Expiry: Bonuses that are unclaimed or whose rollover requirements remain incomplete after the stated validity period will be automatically cancelled without notice.
• Abuse: ceo99 reserves the right to withhold, cancel, or claw back bonuses where bonus abuse, exploitation of promotional terms, or fraudulent claiming behaviour is detected. This includes, but is not limited to, opening multiple accounts to claim the same offer.
• No Countdown Timers: ceo99 does not use artificial countdown timers to pressure players. Promotion deadlines, where applicable, are stated as calendar dates.

6. Game Rules & Betting

All live casino, slots, sportsbook, esports, and Mix Parlay games available on ceo99 are governed by their respective published game rules. By placing a wager, you acknowledge that you have read and accept the applicable game rules.

All casino games available on ceo99 are supplied by independently certified third-party providers. Game outcomes are governed by certified Random Number Generators (RNG) or live dealer procedures independently audited by recognised international testing laboratories. ceo99 does not operate its own dealer studio and has no ability to alter game outcomes.

Sportsbook and esports bet settlements are governed by ceo99's published sporting rules. ceo99 reserves the right to void bets where obvious pricing errors have occurred, where match fixing is suspected, or where results cannot be verified from official sources.

All bets are final once confirmed. ceo99 is not responsible for wagers placed in error by the player.

7. Prohibited Conduct

The following activities are strictly prohibited on the ceo99 platform and will result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities where required:

• Use of automated software, bots, scripts, or artificial intelligence to place bets, exploit game mechanics, or interact with the platform in a non-human manner.
• Collusion with other players to defraud ceo99 or gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or errors. Any winnings derived from a known error must be reported and will be voided.
• Systematic bonus abuse, including but not limited to matched betting using ceo99 promotions, using multiple accounts to claim the same offer, or exploiting promotional terms in a manner inconsistent with their intent.
• Any form of money laundering, terrorist financing, or use of the platform to process illegitimate funds.
• Chargebacks initiated with your payment provider in bad faith against legitimate ceo99 transactions.
• Providing false, inaccurate, or misleading information at any stage of registration, verification, or customer support interaction.

8. Responsible Gaming

ceo99 is committed to promoting responsible gaming. Gambling is intended as a form of entertainment and should not be viewed as a source of income. ceo99 provides the following responsible gaming tools to all registered members:

• Deposit Limits: Daily, weekly, or monthly deposit caps configurable from your ceo99 account settings.
• Session Time Limits: Alerts and automatic session termination after a configured duration of continuous play.
• Self-Exclusion: Voluntary temporary or permanent account suspension. Self-exclusion requests are processed within 24 hours and cannot be reversed during the elected exclusion period.
• Reality Checks: On-screen notifications displaying session duration and net wagering totals.

ceo99 strictly prohibits gambling by individuals under 21 years of age. If you believe a person under 21 has access to a ceo99 account, contact ceo99 support immediately. For further guidance on problem gambling support, please visit the ceo99 Responsible Gaming page.

9. Intellectual Property

All content on the ceo99 platform — including but not limited to software, design, graphics, trademarks, text, game interfaces, and promotional materials — is the intellectual property of ceo99 or its licensed suppliers and is protected by applicable international intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any ceo99 content without prior written authorisation.

10. Limitation of Liability

ceo99 provides its platform on an "as is" basis and makes no warranties, express or implied, regarding availability, fitness for purpose, or freedom from error. To the maximum extent permitted by applicable law, ceo99's aggregate liability to any player for any claim arising from use of the platform shall not exceed the net deposits made by that player in the thirty (30) days preceding the claim.

ceo99 is not liable for losses arising from: interruptions to platform availability; failures of third-party payment providers; actions of other players; changes in applicable law; or force majeure events. ceo99 is not liable for any indirect, consequential, or punitive losses.

11. Privacy & Data

ceo99 collects, processes, and stores personal data in accordance with the ceo99 Privacy Policy, which forms part of these Terms by reference. By registering a ceo99 account, you consent to the data practices described in the Privacy Policy, including identity verification, transaction monitoring, and communication preferences.

12. Amendments

ceo99 reserves the right to amend these Terms at any time. Material amendments will be notified to registered players via the email address on file or through a prominent notice on the ceo99 platform. Continued use of the ceo99 platform following notification of an amendment constitutes acceptance of the revised Terms. Players who do not accept amended Terms must cease using the platform and may close their account by contacting support.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which ceo99 is licensed to operate. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction. Malaysian players acknowledge that they access ceo99 services voluntarily and that local laws regarding online gaming are their own responsibility to understand and comply with.

14. Contact

For questions relating to these Terms & Conditions, please contact the ceo99 support team via the in-platform 24/7 live chat facility. You may also write to us at the email address displayed in the footer of this page. ceo99 will respond to formal written enquiries within five (5) business days.